Refund policy

I want to change or cancel my order

If you would like to change or cancel your order shortly after placing it, please contact customer service at kundeservice@godhund.no. Please include your full name, order number and email address in your request.

Are returns free?

You are responsible for the shipping costs. Return the item to the address we provide by email.

How do I return an item?

Would you like to return or exchange an item? Send it to the return address provided by email, and we will arrange a refund or exchange. Refunds are available for full-priced items, while sale items can be exchanged for store credit issued as an e-gift card.

You are responsible for sending the item or items back to the address shown on the parcel.

To start a return, contact us at kundeservice@godhund.no. GodHund does not provide prepaid return labels; you are responsible for the shipping costs. Please use a tracking number to monitor your return, as the parcel remains your responsibility until we receive it.

Once your return arrives, we will process it within 2 business days and send you a confirmation by email. Please note that during busy periods, such as sales, processing may take up to 5 business days.

Helpful tip: Keep your postal receipt and use a tracking number, as we are not responsible for returns that are lost or stolen in transit.

How long does it take to process a return?

During busy periods, it may take up to seven business days to process your return. If more than 7 business days have passed since we received the parcel, contact us at kundeservice@GodHund.no.

I received the wrong item

If you receive the wrong item, contact us at kundeservice@GodHund.no, and we will help you find a solution.

What happens if I do not collect my parcel within 14 days or provide the wrong address?

Contact us by email and we will find a solution that works for both parties! 😊