Frequently Asked Questions

 

• Which payment methods can I use?

The payment methods available for your location are shown securely at checkout.

 

• Does my purchase come with a guarantee?

We offer our unique 100% money-back guarantee. If you do not like your product for any reason, email us at kundeservice@godhund.no and we will help you with a refund. The guarantee applies for 30 days after the item is ordered.

 

• Can I exchange an item?

Yes. We can arrange an exchange; you only need to cover the return shipping cost.

 

• How long will my order take to arrive?

Estimated delivery times and available delivery options for your location are shown at checkout. Delays outside our control can occasionally occur, but we always do our best to help.

 

• Where are the products shipped from?

Products are shipped either from our warehouse in Norway or directly from our trusted supplier in Asia. This gives you faster delivery on selected products and access to a wider range. We only sell products we have approved and stand behind.

 

• Where should I send a return?

Email kundeservice@godhund.no and we will provide the correct return instructions.

 

• What happens if I do not collect my parcel?

If a parcel is returned by the carrier after you have been notified that it is ready for collection, a new shipping payment is required before it can be sent again.