Privacy policy
Last updated: 12 November 2024
This Privacy Policy describes how GodHund (the “site”, “we”, “us”, “our”) collects, uses and discloses your personal information when you visit or use our services, make a purchase from godhund.no (the “site”), or otherwise communicate with us about the site (collectively, the “services”). In this Privacy Policy, “you” and “your” mean you as a user of the services, whether you are a customer, a site visitor or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the services, we collect personal information about you from a range of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our site and use our services. When we use the term “personal information”, we mean information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our services may include
- contact details including your name, address, phone number and email address
- order information including your name, billing address, shipping address, payment confirmation, email address and phone number
- account information including your username, password, security questions and other information used for account security purposes
- customer support information including information you choose to include in communications with us, such as when you send a message through the services
Some features of the services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the services (“usage data”). To do this, we may use cookies, pixels and similar technologies (“cookies”). Usage data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as
- companies that support our site and services, such as Shopify.
- Our payment processors, which collect payment information such as bank account, credit card or debit card details and billing address to process your payment, fulfil your orders and provide the products or services you have requested, in order to perform our contract with you.
- When you visit our site, open or click emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services We use your personal information to provide the services and perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, and provide other account-related features and functionality.
- Marketing and Advertising We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our site and other websites. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.
- Security and Fraud Prevention We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our site secure for you and other customers under Article 6(1)(f) of the GDPR.
- Communicating with You and Improving the Services We use your personal information to provide customer support and improve our services. This is in our legitimate interests so that we can respond to you, provide effective services and maintain our business relationship with you under Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with operating our store through Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and services, including to remember your actions and preferences, run analytics and better understand how users interact with the services. We have a legitimate interest in administering, improving and optimising the services. We may also allow third parties and service providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites.
Most browsers accept cookies automatically by default, but you can adjust your browser settings to remove or reject cookies. Please be aware that removing or blocking cookies may negatively affect your user experience and may cause some services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties to perform our contract, for legitimate purposes and for other reasons subject to this Privacy Policy. These circumstances may include:
- Vendors or other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
- Business and marketing partners that provide services and advertising to you. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you direct or request us to disclose certain information to third parties, or otherwise consent to us doing so, for example to ship products to you or through your use of social media widgets or login integrations.
- Our affiliates and other companies within our corporate group, where disclosure is in our legitimate interests in operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service, and to protect or defend the services, our rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we disclose personal information for advertising and marketing activities in the following ways.
Third-party Websites and Links
Our site may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed in the services.
Children's Data
The services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may use the contact details below to request that the information be deleted.
As at the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information about individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, however. They may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.
- Right to access/know: You may have the right to request access to personal information we hold about you, including details about how we use and disclose your information.
- Right to deletion: You may have the right to request that we delete personal information we hold about you.
- Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as those terms are defined under applicable privacy laws. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on your location we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the site.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we process your personal information based on consent, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You may exercise some of these rights where indicated on our site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a complete response to your request. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf in connection with the exercise of your rights. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorised them to act on your behalf. You may also be required to verify your identity directly with us. We will respond to your request within a reasonable time and as required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the details below or by lodging your complaint with your local privacy or data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.
International Users
Please be aware that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and third-party service providers and partners in those countries.
If we transfer your personal information outside Europe, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, where applicable, unless the data is transferred to a country that is considered to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can email us at kundeservice@godhund.no.
Under applicable data protection laws, and unless expressly stated otherwise, we are the controller responsible for your personal information.